FAQ

We know that there are many questions that you might have in your mind.
So we have come out with this FAQ to provide a better understanding of our services and the technical issues you might encounter.

We will be continually adding contents to this section of the web site.
Read through them below and if you still have any questions, just give us call or email.

Answers For Retail Orders!

How do I place my order?

To place your order, follow these steps : Browse through our catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size chart to find the correct size) and click on the ‘Add to Cart’ button. In my cart, you can either choose to continue shopping or confirm the order. Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.

How will I receive my Order?

We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies like FedEx, Bluedart, India Post, etc., so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

How will I get confirmation that my Order is placed successfully?

We'll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified. Sit back, relax and wait for your awesome apparel to arrive.

I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 5-7 business days. For assistance you can write to us at [email protected], we will be happy to help you out.

How should I check the status of my Order?

If you have a user account and were logged in while you placed your order, rest assured you can track the status of your order in your wannaink.com account . Once your order is placed, we will send you confirmation of your order details over email and sms. Again, once we dispatch your shipment you will be notified via sms. In case of any unusual event which delays your order, you would receive a special update from our end. If you still have apprehensions, write to us at [email protected], and your issue will be addressed at the earliest.

How do I cancel my Order?

You can raise cancellation request for items or orders by visiting the My Orders section. After submitting the cancellation request has been accepted, we'll send you a confirmation mail along with the refund details to your registered e-mail address. If the order is already shipped, we wouldn’t be able to cancel it. However, you can refuse to accept the shipment and the amount will be refunded to your Wanna Ink wallet within 24 hours of refusal. If you have accepted the shipment, no worries, you can return the product and the amount will be refunded in your Wanna Ink wallet once the product is picked For prepaid orders, the refund amount will be added to the Wanna Ink's wallet. In case your query is still not resolved, please write to us at [email protected] Our Customer Care representatives will be happy to help you

Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?

All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.

Are there any hidden charges?

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Wannaink.com. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 5-7 business days For any further clarification, you can email us on [email protected]

What is the Shipping Philosophy of Wanna Ink?

We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

What is the delivery time period?

Delivery date is dependent on the product and delivery pincode. It usually takes 6-8 business days. Please note, actual delivery time may vary due to unexpected circumstances.

You Find The Answer For Bulk or Custom Orders Here!

How is my price determined?

Your all-inclusive Wanna Ink price is primarily calculated by four things:
1. Type - which garments are ordered.
2. Quantity - the number of garments you order with the same design.
3. Colors - the number of colors in your design.
4. Locations - the amount and locations of printing on the garment.
Other factors such as personalization or special requests also affect the cost.
Savings tip: The easiest way to reduce the cost per item is to increase the
quantity of your order. Consider ordering a few extras to maximize your
savings.
FREE with every order - no matter how large or small:
 Design review by a professional artist
 Expert design consultation
 Guaranteed delivery date
 Set-up fees
 Shipping to all over India
 Amazing customer service
 Money-back guarantee*

What factors affect my pricing?

a. Type: Price varies for various products, but we use our purchasing power to get you the best possible deal on blank apparel. We buy all over the country and do so in large quantities. Then we transfer those savings to our customers. b. Quantity: Our printing process dictates that if you order a greater quantity of shirts, you’ll save money. It’s simply less expensive for Wanna Ink to set up and print a large number of the same design than it is to set up and print a small number of a single design. c. Colors: The process of screen printing requires us to make a separate screen for every color in your design. The fewer colors in your design, the less expensive producing the design becomes for us and for customers. d. Locations: Each printing location on a piece of apparel (i.e. front, back, sleeve, etc.) demands a specific set-up in order to execute. Therefore, multiple printing locations on your apparel will raise the price. e. Adding individual player names and numbers will increase the cost of your shirts as well.

How can I lower the cost of my order?

a. Print on white & black shirts: White & Black t-shirts are the most popular for orders, so supply and demand dictates that stocking them is less expensive for us, and therefore, also for the customer.
b. Use fewer design colors: The screen printing process requires us to make a separate screen for each color in your design. The less screens we have to make, the less expensive it is to print your apparel.
c. Increase order size: The more shirts of the same design that you order, the less expensive it is for us to produce them. Since each color and each printing location means a new screen set up; dividing this cost among many shirts rather than just one or a few means savings per unit for you.
d. Decrease printing locations: Simply put, the fewer screens we have to set up for one apparel order, the less expensive that apparel will be for the customer. Each printing location on a garment requires separate screen set up, so printing just on the front of a shirt versus printing on the front and back will reduce your overall cost.

How do I get accurate Quote?

a. Email us your artwork or design to us.
b. Fill form by visting Request Quote weblink.
c. Call or WhatsApp us.

Is there a minimum amount that I have to order?

We can translate your artwork into a unique clothing apparel without hurting your budget. Design your custom t-shirts with no minimum quantities. At Wanna Ink you can print 1 or 1000+ t-shirts and we offer expert design help.

How to Place order?

You can place the order through our Design Studio as well as over Phone. We will guide you through payment instructions over phone. No banking credentials will be taken by our representatives.

How do I pay for my order?

We usually request 50% advance payment for confirming order and remaining 50% before Dispatching. You can pay advance payments or remaining payments securely using Credit Card, Debit Card or Net Banking. We have other option as well and they are Bank deposit / Wire / Online Transfer(NEFT/IMPS). Contact our support for Bank details.

Will I get a proof to review before my order is printed?

We understand that you would like to see what your design will be like on tshirt before your custom order gets printed, so we are happy to provide picture proofs to review for every bulk orders.

Once you place your order, Our artists will review your design thoroughly to ensure a quality print.

After our rigorous review process, we'll email you a picture proof showing the detailed design as we plan to print it, along with anything else we’d like to bring to your attention before proceeding.

How many days will it take to get my order ?

Once the full order is submitted, your order should take no more than 2 weeks to get to you. However, it's possible that our turnaround times may vary during festival seasons. We consider an order fully submitted once the art and pricing have been approved, and we've been given the sizes and quantities. Single orders gets processed and delivered in 7 business days.

What type of printing process do you use?

We offer two different methods of printing, in order to provide a process that best suits your artwork. We offer traditional screen printing for the majority of our products, as well as digital printing on selected items. Screen printing involves creating a stencil (printers call this a 'screen'), and then using that stencil to apply layers of ink on the printing surface. Each color is applied using a different stencil, one at a time, combined to achieve the final look. 1. Pigment ink - This is a water base method of printing which is possible only on white or light color garments. Printing can be ironed upon. 2. Plastisol ink - Ideal to print on light/dark garments, has good opacity. There are special plastisol printing machines for this ink, fine lettering and alignments are easy to attain. This is the most popular technique of printing the world over. Printing cannot be ironed upon. Direct to Garment printing also known as DTG printing, Digital Garment Printing and Inkjet to Garment Printing is a much newer process that involves your artwork being processed by a computer, and then printed directly onto the surface of your product using specialized or modified inkjet technology. Digital printing is not a heat transfer or appliqu'e, as the ink is directly adhered to the fabric of your shirt. Each printing process has its strengths, and our artwork team will weigh these when deciding which to use for your design.

What method of printing should I choose?

Digital printing is best used for items that required high amounts of detail, and orders of a smaller quantity. As the ink is applied thinner (to achieve such detail), digital printing is best used on lighter colored shirts to allow the design to shine through.

Screen printing is the best option for designs that require a high level of vibrancy, when printing on dark shirts, or specialty products. The ink in screen printing is applied thicker than digital printing, which results in brighter colors even on darker shirts.

However, both methods of printing are high quality and we are proud to stand behind each printing method.

What resolution should I use when uploading my design for printing?

Currently our designer studio only allows you to upload these image formats: PNG, GIF, JPG, BMP. We suggest your files to be setup at 300 DPI. The higher quality image, you upload the better the finished design will look. Please also note that your file needs to be under 10MB in size for your file to be uploaded.

Bulk Order Recommended Design Format: PNG, PDF, PSD (photoshop),CDR (corel draw), ai (illustrator)

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